Front Desk Agent — Create Memorable Guest Stays

Millennium & Copthorne Hotels; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off & Holidays

Hotel Room Discounts

Employee Assistance Program

Job summary

The McCormick Scottsdale is seeking a Front Desk Associate to provide attentive, guest-focused service in a resort-style setting. You will greet guests, check them in and out, answer inquiries, and coordinate with teams to ensure a seamless stay.

This role values hospitality, strong communication, and adaptability in a fast-paced environment. Eligible employees receive benefits, room discounts, and opportunities for growth.

Qualifications

• Experience in hospitality or guest services is preferred.
• Willingness to work evenings, weekends, and holidays.
• Excellent customer service and problem-solving skills.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, ID, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

Skills

Passion for hospitality

Strong communication

Interpersonal skills

Fast-paced environment

Detail-oriented

Flexible scheduling

Education

High school diploma or equivalent

Job description

The McCormick Scottsdale is seeking a Front Desk Associate to provide attentive, guest-focused service in a resort-style setting. You will greet guests, check them in and out, answer inquiries, and coordinate with teams to ensure a seamless stay.

This role values hospitality, strong communication, and adaptability in a fast-paced environment. Eligible employees receive benefits, room discounts, and opportunities for growth.