Guest Experience Specialist - Luxury Front Desk

HEI Hotels & Resorts; Berkeley (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical and Dental benefits

Vision insurance

Vacation, Sick, and Holiday programs

Pet insurance

401(k) with company match

Hotel room discount programs

Job summary

HEI Hotels & Resorts is seeking a front desk professional in Berkeley, CA to warmly greet guests, check them in/out, and manage billing with accuracy. The role includes promoting HEI programs and maintaining smooth operations at the front desk.

The ideal candidate will have hotel experience, strong communication skills, and the ability to use a moderately complex computer system to input data efficiently. This is a client-facing, fast-paced position requiring professionalism and composure.

Qualifications

• Hotel experience preferred.
• Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
• Ability to access and accurately input information using a moderately complex computer system.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as supervisors, coworkers, public etc.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome; listen, respond, and provide accurate information.
• Register guests in our computer system and manage room rate; promote HEI Hotels & Resorts programs.
• Code electronic keys and confirm room numbers and rates; prepare welcome materials.
• Verify and imprint credit cards for authorization; handle cash and balance house accounts.
• Post charges to guest rooms and accounts; manage currency conversions as needed.
• Answer phones promptly and relay messages to guests.
• Close guest accounts at checkout and address dissatisfaction; negotiate where needed.
• Field guest complaints and resolve issues through effective research and negotiation.
• Stay calm during emergencies and manage activities with sound judgment.

Skills

Customer service

Communication

Interpersonal skills

Job description

HEI Hotels & Resorts is seeking a front desk professional in Berkeley, CA to warmly greet guests, check them in/out, and manage billing with accuracy. The role includes promoting HEI programs and maintaining smooth operations at the front desk.

The ideal candidate will have hotel experience, strong communication skills, and the ability to use a moderately complex computer system to input data efficiently. This is a client-facing, fast-paced position requiring professionalism and composure.