Guest Services & Property Safety Specialist

Equity LifeStyle Properties; Southern Palms (SC); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) employer match

Paid vacations, holidays, and sickTime

Job summary

Equity LifeStyle Properties is seeking a Front Desk Clerk to deliver exceptional guest and resident service at our communities. You will act as a liaison, handle inquiries in person and over the phone, process payments, and support maintenance workflows to keep operations smooth and compliant.

The role requires strong organization, reliability, and willingness to work a flexible schedule including weekends and holidays.

Qualifications

• High school diploma or equivalent experience.
• 1+ years of experience in customer service with exceptional customer service skills.
• Strong organizational skills and meticulous attention to detail.
• Computer literacy and the ability to learn new systems.

Responsibilities

• Act as the property liaison and provide guests and residents with information, responding to questions in person and over the phone.
• Process payments and deposits.
• Run reports and submit maintenance request forms to ensure office efficiency.
• Partner with your Property Manager and communicate frequently to address inquiries in a timely and professional manner.
• Prioritize customer satisfaction, address conflicts and solve problems promptly.
• Must be willing to work a flexible schedule including weekends and holidays.
• Patrol the property to identify violations and safety concerns.
• Document findings with photographs and issue violation notices.
• Maintain violation records and tracking reports.
• Inspect buildings, amenities, and common areas for compliance and upkeep.
• Communicate observations and follow up on outstanding issues/violations.

Skills

Customer service

Communication

Organization

Computer literacy

Education

High school diploma

Job description

Equity LifeStyle Properties is seeking a Front Desk Clerk to deliver exceptional guest and resident service at our communities. You will act as a liaison, handle inquiries in person and over the phone, process payments, and support maintenance workflows to keep operations smooth and compliant.

The role requires strong organization, reliability, and willingness to work a flexible schedule including weekends and holidays.