Guest Services Specialist — Front Desk

One Ocean Resort & Spa; New Jersey; Hybrid; USD 32,000 - 46,000; Full time

Job summary

Hilton Parsippany in Parsippany, NJ is seeking a Front Desk Associate to greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges and use the Front Office system to process daily transactions, maintaining accuracy and security.

Join a team dedicated to delivering exceptional guest experiences, with flexibility to work varied shifts, including nights and weekends, in a full-time role at a premier hotel.

Qualifications

• Strong work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends and holidays.
• Team player focused on delivering great guest experiences.
• Excellent verbal and written communication skills.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and promptly.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures.

Skills

Strong work ethic

Self-initiative

Team player

Communication skills

Tools

Front Office system

Job description

Hilton Parsippany in Parsippany, NJ is seeking a Front Desk Associate to greet guests, check them in and out, and assist with pre-registration and reservations. You will handle charges and use the Front Office system to process daily transactions, maintaining accuracy and security.

Join a team dedicated to delivering exceptional guest experiences, with flexibility to work varied shifts, including nights and weekends, in a full-time role at a premier hotel.