Guest Experience Lead, Front Desk Agent

Mr C. Hotels; New Jersey; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hilton Parsippany in Parsippany, NJ seeks a friendly Front Office Clerk to greet guests, check them in/out, and handle reservations. You will post charges accurately and maintain cash handling procedures while using the Front Office system.

Ideal candidates have strong teamwork, excellent communication, and the stamina for varied schedules, including nights, weekends, and holidays. You will be part of a guest-focused team delivering memorable experiences.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team-oriented with a passion for guest experiences.
• Strong verbal and written communication skills.

Responsibilities

• Greet and check guests in and out promptly and courteously.
• Post charges accurately; handle cash, checks, and cards.
• Maintain knowledge of rates, discounts, and reservations.
• Operate front office system and support daily transactions.
• Review reservations with special requests and block rooms accordingly.

Skills

Guest service

Teamwork

Communication

Cash handling

Reservations

Front Office software

Tools

Front Office software

Job description

Hilton Parsippany in Parsippany, NJ seeks a friendly Front Office Clerk to greet guests, check them in/out, and handle reservations. You will post charges accurately and maintain cash handling procedures while using the Front Office system.

Ideal candidates have strong teamwork, excellent communication, and the stamina for varied schedules, including nights, weekends, and holidays. You will be part of a guest-focused team delivering memorable experiences.