Front Desk Agent - PARSIPPANY HILTON

Pier House; New Jersey; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hilton Parsippany seeks a friendly Front Office/Guest Services Associate to welcome guests, check them in and out, and assist with pre-registration. You will handle charges, know the front desk systems, manage reservations, and support a team delivering exceptional guest experiences at the Parsippany property.

Responsibilities include accurate cash handling, efficient posting of charges, and maintaining professional guest interactions in a fast-paced hotel environment.

Qualifications

• Strong guest service mindset and positive attitude.
• Ability to handle cash and process payments accurately.
• Clear communication and professional appearance.
• Team player with flexible scheduling.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately and promptly in the system.
• Manage cash handling including receipts and payments.

Skills

Guest service

Cash handling

Communication

Teamwork

Job description

1 Hilton Court, Parsippany, New Jersey 07054

Seated in the midst of over 50 Fortune 500 companies, Hilton Parsippany offers several in-house restaurants, a full-service spa, conference halls, two ballrooms, and much more.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Parsippany Hilton-PHL

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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