Front Desk Agent - HILTON PARSIPPANY

Remington Hospitality; Parsippany-Troy Hills (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A hotel management company in Parsippany-Troy Hills, New Jersey, is seeking a Front Office Associate to provide exceptional service to guests. You will handle checking guests in and out, manage cash transactions, and ensure all reservations are processed effectively. The ideal candidate is knowledgeable about hotel rates and procedures and able to manage special requests. This role requires strong communication skills and attention to detail.

Responsibilities

• Greet guests professionally and check them in and out of the hotel.
• Manage cash handling and process various payments.
• Have complete knowledge of Front Office systems and procedures.
• Review reservations and manage special requests effectively.
• Take same day reservations efficiently.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.