Front Desk Agent - PARSIPPANY HILTON

Hotel Yountville; New Jersey; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hilton Parsippany is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations when needed. You'll maintain knowledge of rates, discount policies, and cancellations, handle cash and payments accurately, and operate the Front Office system to process daily transactions quickly and correctly.

Candidates should work well in a team, adapt to varying shifts including nights and weekends, and deliver exceptional guest experiences in a

Qualifications

• Experience in hospitality front desk operations.
• Knowledge of hotel rates, discounts, and cancellation procedures.
• Ability to take same-day or flexible reservations and manage guest requests.

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Post charges accurately and efficiently across transactions.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks, and credit card information accurately.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, and cancellation procedures.

Skills

Customer service

Cash handling

Reservations knowledge

Front Office systems

Communication skills

Tools

Front Office computer system

Job description

1 Hilton Court, Parsippany, New Jersey 07054

Seated in the midst of over 50 Fortune 500 companies, Hilton Parsippany offers several in-house restaurants, a full-service spa, conference halls, two ballrooms, and much more.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Parsippany Hilton-PHL

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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