Guest Experience Front Desk Agent

Pier House; New Jersey; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hilton Parsippany seeks a friendly Front Office/Guest Services Associate to welcome guests, check them in and out, and assist with pre-registration. You will handle charges, know the front desk systems, manage reservations, and support a team delivering exceptional guest experiences at the Parsippany property.

Responsibilities include accurate cash handling, efficient posting of charges, and maintaining professional guest interactions in a fast-paced hotel environment.

Qualifications

• Strong guest service mindset and positive attitude.
• Ability to handle cash and process payments accurately.
• Clear communication and professional appearance.
• Team player with flexible scheduling.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately and promptly in the system.
• Manage cash handling including receipts and payments.

Skills

Guest service

Cash handling

Communication

Teamwork

Job description

Hilton Parsippany seeks a friendly Front Office/Guest Services Associate to welcome guests, check them in and out, and assist with pre-registration. You will handle charges, know the front desk systems, manage reservations, and support a team delivering exceptional guest experiences at the Parsippany property.

Responsibilities include accurate cash handling, efficient posting of charges, and maintaining professional guest interactions in a fast-paced hotel environment.