Guest Services Specialist – Front Desk

Hospitality Management Corporation; Fredericksburg (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Great benefits package

Industry leading 401K

Job summary

Hospitality Management Corporation operates the Fredericksburg Inn & Suites in Fredericksburg, TX, and seeks a Front Desk Agent to greet guests, check in/out, manage reservations, and assist guests with inquiries. The role emphasizes timely service, accuracy, and professional guest interactions in a hospitality-driven environment.

The ideal candidate will have a high school diploma, strong knowledge of Microsoft Office, and experience in a hotel setting, preferably with IHG branding.

Qualifications

• Experience with an IHG branded hotel is highly desired.
• Ability to manage time effectively and complete tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Time management

Guest service

Team player

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Reservations system

Microsoft Office

Job description

Hospitality Management Corporation operates the Fredericksburg Inn & Suites in Fredericksburg, TX, and seeks a Front Desk Agent to greet guests, check in/out, manage reservations, and assist guests with inquiries. The role emphasizes timely service, accuracy, and professional guest interactions in a hospitality-driven environment.

The ideal candidate will have a high school diploma, strong knowledge of Microsoft Office, and experience in a hotel setting, preferably with IHG branding.