Front Desk Agent

Hospitality Management Corporation; Fredericksburg (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Great benefits package

Industry leading 401K

Job summary

Hospitality Management Corporation operates the Fredericksburg Inn & Suites in Fredericksburg, TX, and seeks a Front Desk Agent to greet guests, check in/out, manage reservations, and assist guests with inquiries. The role emphasizes timely service, accuracy, and professional guest interactions in a hospitality-driven environment.

The ideal candidate will have a high school diploma, strong knowledge of Microsoft Office, and experience in a hotel setting, preferably with IHG branding.

Qualifications

• Experience with an IHG branded hotel is highly desired.
• Ability to manage time effectively and complete tasks on time.
• Knowledge of and ability to operate computer equipment and the reservations system.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.
• Address and resolve guest concerns professionally.
• Maintain accurate guest records and room key inventory.
• Support front desk operations as needed.

Skills

Time management

Guest service

Team player

Communication

Problem solving

Education

High School diploma or equivalent

Tools

Reservations system

Microsoft Office

Job description

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients’ unique needs. HMC’s core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.

When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.

HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.

We are currently searching for a Front Desk Agent for the Fredericksburg Inn & Suites, Fredericksburg, TX

Why Work With Us?

It’s a fun company to work for!

We recognize efforts and reward results

Great benefits package, including industry leading 401K

Promotional opportunities with a growing company

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system.

Education & Experience

• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Need to be a team player - if you like to work on an island by yourself, this won’t be a good fit for you!
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.