Guest Experience Agent - Elevate Stays & Service

Crescent Hotels & Resorts; Baltimore (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Marriott Owings Mills Metro Centre in Baltimore, MD, is seeking a Guest Services Agent to greet and register guests and check them out, delivering the hotel's promise of outstanding guest service and financial profitability.

You will input guest data, explain room options, promote hotel services, handle payments and multi-currency transactions, answer inquiries, resolve issues quickly, and relay messages to guests, always upholding the brand’s service standards.

Qualifications

• Greet guests and complete the registration process.
• Assist guests with check-out and payments.
• Provide knowledge of hotel services, room options, and local area.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payments.
• Provide knowledge of room categories, room rates, packages, promotions, and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and requests and resolve issues promptly and courteously.
• Receive, input, retrieve and relay messages to guests.

Job description

Marriott Owings Mills Metro Centre in Baltimore, MD, is seeking a Guest Services Agent to greet and register guests and check them out, delivering the hotel's promise of outstanding guest service and financial profitability.

You will input guest data, explain room options, promote hotel services, handle payments and multi-currency transactions, answer inquiries, resolve issues quickly, and relay messages to guests, always upholding the brand’s service standards.