Guest Services Agent — Elevate Guest Experience

Crescent Hotels & Resorts; Owings Mills (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent in Owings Mills, MD, responsible for greeting and registering guests while ensuring outstanding service and financial profitability. This role involves handling guest check-ins and check-outs, using up-selling techniques, and resolving guest inquiries promptly. Candidates must demonstrate effective communication skills and a commitment to guest satisfaction. Join a team recognized for service excellence in a prestigious hotel environment.

Qualifications

• Ability to greet and register guests effectively.
• Skill in handling money and processing payments.
• Knowledge of hotel information to answer guest inquiries.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out procedures.
• Respond to guest inquiries and resolve issues promptly.

Skills

Guest service orientation

Point-of-sale system handling

Up-selling techniques

Issue resolution

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent in Owings Mills, MD, responsible for greeting and registering guests while ensuring outstanding service and financial profitability. This role involves handling guest check-ins and check-outs, using up-selling techniques, and resolving guest inquiries promptly. Candidates must demonstrate effective communication skills and a commitment to guest satisfaction. Join a team recognized for service excellence in a prestigious hotel environment.