Guest Services Specialist — Flexible Scheduling

Brookfield Ventures LLC; Town of Brookfield (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A leading hotel chain in Brookfield, WI is seeking a Front Desk Agent to provide a welcoming, guest-focused experience. The role includes managing check-ins and check-outs, responding to guest inquiries, and ensuring compliance with service standards. Ideal candidates possess excellent communication skills and a positive attitude. This position offers competitive compensation and a supportive team environment.

Qualifications

• Friendly, outgoing demeanor.
• Previous hotel or hospitality experience preferred.
• Strong understanding of hospitality service standards.
• Proficient in English; additional languages are beneficial.

Responsibilities

• Greet guests warmly and professionally.
• Manage guest check-in and check-out accurately.
• Respond to guest inquiries with clear information.
• Coordinate with housekeeping for room readiness.
• Promote hotel amenities and ensure guest satisfaction.

Skills

Excellent communication skills

Positive attitude

Multitasking skills

Guest-focused mindset

Job description

A leading hotel chain in Brookfield, WI is seeking a Front Desk Agent to provide a welcoming, guest-focused experience. The role includes managing check-ins and check-outs, responding to guest inquiries, and ensuring compliance with service standards. Ideal candidates possess excellent communication skills and a positive attitude. This position offers competitive compensation and a supportive team environment.