Guest Services Specialist - Flexible Schedule

Holiday Inn Express; Texas; On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Holiday Inn Express is seeking a friendly Front Desk Associate to welcome guests and handle check-ins/outs with efficiency. You will answer inquiries, provide information on local attractions, and coordinate with other departments to ensure guest satisfaction.

Training is provided, and opportunities for career growth exist. This in-person role offers flexible scheduling including evenings and weekends, with competitive pay in the Texas market.

Qualifications

• Experience in hospitality is preferred but not required.
• Training provided for the right candidate.

Responsibilities

• Greet and welcome guests professionally.
• Check-in and check-out guests efficiently and accurately.
• Answer phone calls and respond to inquiries.
• Provide information about facilities, services, and local attractions.
• Assist guests with luggage storage and transportation arrangements.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate records.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform night audit duties as required.

Skills

Guest relations

Front desk procedures

Phone etiquette

Multitasking

Hotel management systems

Transaction accuracy

Evening/overnight shifts

Tools

Phone systems

Job description

Holiday Inn Express is seeking a friendly Front Desk Associate to welcome guests and handle check-ins/outs with efficiency. You will answer inquiries, provide information on local attractions, and coordinate with other departments to ensure guest satisfaction.

Training is provided, and opportunities for career growth exist. This in-person role offers flexible scheduling including evenings and weekends, with competitive pay in the Texas market.