Guest Services Specialist - Flexible Hours & Concierge

Dreamscape Hospitality; Green Bay (WI); On-site; USD 18,000 - 23,000; Full time

Job summary

Dreamscape Hospitality in Green Bay, WI is seeking a Guest Services Representative to provide exceptional service to hotel guests. You will check guests in and out, handle reservations, and address inquiries to ensure a memorable stay.

Requirements include a high school diploma, strong communication, and the ability to multitask in a fast-paced environment. Flexible hours, including evenings, weekends, and holidays, are expected.

Qualifications

• High school diploma or equivalent required; hospitality training preferred.
• Experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; knowledge of hotel software a plus.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests, check them in, and provide hotel information.
• Handle check-outs, ensure accurate billing and payment processing.
• Answer calls, respond to inquiries, and resolve guest issues.
• Make, modify, and cancel reservations.
• Provide concierge services with local recommendations.
• Maintain a tidy front desk area; assist with luggage as needed.
• Uphold hotel quality and hospitality standards.

Skills

Customer service

Communication skills

Multitasking

Hospitality experience

Education

High school diploma or equivalent

Hospitality training

Tools

Hotel reservation software

Basic computer skills

Job description

Dreamscape Hospitality in Green Bay, WI is seeking a Guest Services Representative to provide exceptional service to hotel guests. You will check guests in and out, handle reservations, and address inquiries to ensure a memorable stay.

Requirements include a high school diploma, strong communication, and the ability to multitask in a fast-paced environment. Flexible hours, including evenings, weekends, and holidays, are expected.