Front Desk Guest Experience Specialist - Flexible Hours

The Legacy Hotel - Green Bay; Green Bay (WI); On-site; USD 28,000 - 38,000; Full time

Job summary

The Legacy Hotel - Green Bay is seeking a Guest Services Representative who provides warm, professional service to guests from check-in to checkout. You will handle reservations, assist with inquiries, and ensure a memorable guest experience.

In this role, you will greet guests, process payments, offer local recommendations, and maintain a welcoming front desk while upholding our hospitality standards. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent required; some college or hospitality training preferred.
• Experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; experience with hotel reservation software is a plus.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests, check-in, and provide information about services and amenities.
• Handle check-outs, billing, and payment processing.
• Answer calls, respond to inquiries, and resolve guest issues.
• Make, modify, and cancel reservations.
• Provide concierge services and local recommendations.
• Maintain a tidy front desk area.
• Assist with luggage handling and other guest services.
• Uphold hotel standards of quality and hospitality.

Skills

Strong communication skills

Interpersonal skills

Multitasking

Basic computer skills

Hotel reservation software

Education

High school diploma or equivalent

Some college or hospitality training preferred

Tools

Hotel reservation software

Job description

The Legacy Hotel - Green Bay is seeking a Guest Services Representative who provides warm, professional service to guests from check-in to checkout. You will handle reservations, assist with inquiries, and ensure a memorable guest experience.

In this role, you will greet guests, process payments, offer local recommendations, and maintain a welcoming front desk while upholding our hospitality standards. Flexibility for evenings, weekends, and holidays is required.