Guest Services Agent: Flexible Hours & Growth Path

Best Western Plus Las Vegas West; Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Western Plus Las Vegas West is seeking a friendly hotel front desk agent to welcome guests, register them, handle check-ins/outs, and manage guest accounts. You will answer calls, assist with bookings, explain rates and amenities, coordinate with housekeeping, and record guest information.

The role offers a fast-paced, service-oriented environment with flexible hours. A high school diploma or equivalent and hospitality experience are preferred; proficiency in MS Office and reservation

Qualifications

• High school graduate, GED or equivalent.
• At least one year of hospitality experience as a hotel front desk agent or similar position preferred.
• Excellent time management, organizational, customer service and interpersonal skills.
• Experience answering telephone calls and troubleshooting stressful situations.
• Familiarity with Microsoft Office and reservation management systems.

Responsibilities

• Welcome, register, check-in, and check out guests, provide keys and room numbers, and record credit card information.
• Answer calls and assist guests with bookings, room rates, amenities, available rooms, rewards programs, and special requests.
• Handle customer complaints as necessary.
• Coordinate with housekeeping to ensure accommodations are ready.
• Keep accurate records of guest account information.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Telephone handling

Education

High school diploma or GED

Tools

MS Office

Reservation systems

Job description

Best Western Plus Las Vegas West is seeking a friendly hotel front desk agent to welcome guests, register them, handle check-ins/outs, and manage guest accounts. You will answer calls, assist with bookings, explain rates and amenities, coordinate with housekeeping, and record guest information.

The role offers a fast-paced, service-oriented environment with flexible hours. A high school diploma or equivalent and hospitality experience are preferred; proficiency in MS Office and reservation