Guest Experience Agent - Hotel Front Desk

Best Western Plus Chena River Lodge; Fairbanks (AK); On-site; USD 23,419 - 24,796; Full time

Job summary

Best Western Plus Chena River Lodge is seeking an enthusiastic hotel front desk agent to join our guest services team in Fairbanks, Alaska. The role includes welcoming guests, managing accounts, answering inquiries, and fielding complaints to provide excellent guest experiences.

Candidates should have strong customer service skills, a high school diploma or GED, and preferably over a year of experience in the hotel industry. This hourly position offers a pay range between $17 and $18.

Qualifications

• Strong customer service, interpersonal, organizational, and time management skills are essential.
• Working knowledge of Microsoft Office and reservation management systems is required.
• High school diploma or GED is necessary.

Responsibilities

• Perform regular bookkeeping duties to ensure guest information is current.
• Connect with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints when necessary.
• Manage room bookings and answer inquiries about guests’ needs.
• Welcome, register, check-in, and check-out guests, and record credit card information.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Best Western Plus Chena River Lodge is seeking an enthusiastic hotel front desk agent to join our guest services team in Fairbanks, Alaska. The role includes welcoming guests, managing accounts, answering inquiries, and fielding complaints to provide excellent guest experiences.

Candidates should have strong customer service skills, a high school diploma or GED, and preferably over a year of experience in the hotel industry. This hourly position offers a pay range between $17 and $18.