Guest Experience & Styling Specialist

Nordstrom, Inc.; San Francisco (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Vision Dental

Retirement/401k

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc is hiring a Customer Experience Specialist in San Francisco. The role blends customer service with styling support, merchandising handling, and event assistance. You will engage shoppers, connect them to services, and help maintain store operations.

The position requires adaptability to new initiatives, the ability to multi-task in a fast-paced environment, and basic proficiency with Outlook, Booking Bug, and Excel. Benefits and inclusion are emphasized.

Qualifications

• High level of ownership, accountability and initiative.
• Ability to identify opportunities that benefit the customer and build solutions.
• Ability to adapt to new initiatives, concepts, and services.
• Proven success in a fast-paced, multi-tasking environment.
• Basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel.

Responsibilities

• Greet customers and engage with diverse audiences.
• Connect customers to services (Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping).
• Communicate professionally via phone and email and provide feedback on trend and style.
• Support back-of-house processes: inventory management and organization.
• Assist with event execution: RSVPs, door greeter, contact tracking.
• Open/close duties and security procedures where required.
• Light cleaning and upkeep of store spaces.

Tools

Microsoft Outlook

Booking Bug

Excel

Job description

Nordstrom, Inc is hiring a Customer Experience Specialist in San Francisco. The role blends customer service with styling support, merchandising handling, and event assistance. You will engage shoppers, connect them to services, and help maintain store operations.

The position requires adaptability to new initiatives, the ability to multi-task in a fast-paced environment, and basic proficiency with Outlook, Booking Bug, and Excel. Benefits and inclusion are emphasized.