Guest Service Agent

Peachtree Group; Vero Beach (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in Florida seeks a Guest Service Agent to handle check-ins and check-outs, verify and adjust guest billing, and assist with reservations and requests in a friendly, professional manner. You will anticipate guest needs, strive to exceed expectations, and apply practical solutions while upholding brand standards to ensure exceptional service and guest satisfaction.

This role emphasizes teamwork, punctuality, and clear communication with guests and other departments to deliver

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Anticipate guest needs and implement creative solutions while upholding brand standards.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.