Guest Services Specialist: Check-In & Customer Care

Blount Partnership; Maryville (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Vacation Pay

Medical Insurance

401(k)

Referral Bonuses

Job summary

Express Employment in Sevierville, TN is seeking a Guest Services Support position at about $20/hr. The role supports guests with check-in, resolves concerns, promotes services, and coordinates with departments to arrange requested services.

Weekend availability and strong customer service are essential. The role involves basic clerical duties, telephone operations as needed, and maintaining accurate records to ensure a smooth guest experience.

Qualifications

• Guest Services experience required (2-3 years)
• Comfortable with computer work
• Exceptional Customer Service experience

Responsibilities

• Manage and resolve customer concerns
• Assist guests with check-in procedures ensuring that all required paperwork and payment
• Arrange for services requested by the guest by working with other departments as appropriate.
• Act as telephone operator as needed.
• Promote services
• Maintain accurate records
• Additional clerical duties as assigned

Skills

Guest services

Job description

Express Employment in Sevierville, TN is seeking a Guest Services Support position at about $20/hr. The role supports guests with check-in, resolves concerns, promotes services, and coordinates with departments to arrange requested services.

Weekend availability and strong customer service are essential. The role involves basic clerical duties, telephone operations as needed, and maintaining accurate records to ensure a smooth guest experience.