Guest Experience & Service Leader

Roundel; Sevierville, Northern (TN, KY); Hybrid; USD 30,000 - 52,000; Full time

Job summary

Target is seeking a Service & Engagement Team Leader in Sevierville, TN. The role focuses on delivering outstanding guest experiences at the store level, leading a team of hourly associates, and driving service and sales goals.

Candidates should be able to train staff, manage daily workloads, and participate in a fast-paced retail environment. The position requires a high school diploma or equivalent, strong communication skills, and the ability to adapt to a flexible schedule, including nights,

Qualifications

• High school diploma or equivalent required.
• Experience in retail or guest services is a plus.
• Ability to lead a team and coach others.

Responsibilities

• Deliver guest experience commitments and ensure consistent operations.
• Lead and develop hourly team members, manage workloads and scheduling.
• Provide feedback, coach for performance, and recognize strong guest interactions.
• Support drive-up, curbside, and pickup services and promote loyalty benefits.

Skills

Guest service

Team leadership

Communication

Coaching

Education

High school diploma

Tools

Handheld scanners

Cash register

Job description

Target is seeking a Service & Engagement Team Leader in Sevierville, TN. The role focuses on delivering outstanding guest experiences at the store level, leading a team of hourly associates, and driving service and sales goals.

Candidates should be able to train staff, manage daily workloads, and participate in a fast-paced retail environment. The position requires a high school diploma or equivalent, strong communication skills, and the ability to adapt to a flexible schedule, including nights,