Guest Services Specialist – Billing & Front Desk

Caesars Entertainment; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment is seeking a Front Desk Billing/Guest Services role responsible for assisting guests with hotel billing, billing requests, and running reports. The position handles front desk calls, guest inquiries, and coordinating with hosts on charges and comps, all within Caesars’ service standards.

Ideal candidates will have strong English communication, 35 wpm typing, and proficient Word/Excel skills, with flexibility for days, nights, weekends, and holidays as needed.

Qualifications

• Excellent communication skills in English (read, write, speak).
• Typing speed of ~35 words per minute.
• Proficient with Word and Excel; basic PC skills.
• Ability to follow policy and procedures; professional demeanor.

Responsibilities

• Assist guests with hotel billing, billing requests, and reports.
• Answer front desk lines and administrative calls; provide information.
• Distribute room balance lists to the Manager on Duty (MOD).
• Apply guest charges or comps to reservations and coordinate with hosts.
• Handle mail, fax, and credit card authorizations; ensure PCI compliance.
• Resolve billing disputes; coordinate with Sales/Group Sales as needed.
• Set an example for team members; uphold Caesars Entertainment standards.
• Maintain customer service and DEI culture in daily tasks.

Skills

Communication skills

English proficiency

Typing 35 wpm

PC skills

Tools

Word

Excel

Job description

Caesars Entertainment is seeking a Front Desk Billing/Guest Services role responsible for assisting guests with hotel billing, billing requests, and running reports. The position handles front desk calls, guest inquiries, and coordinating with hosts on charges and comps, all within Caesars’ service standards.

Ideal candidates will have strong English communication, 35 wpm typing, and proficient Word/Excel skills, with flexibility for days, nights, weekends, and holidays as needed.