Guest Service Pro - Front Desk & Billing (Full-Time)

Caesars Entertainment; Reno (NV); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Job summary

Caesars Entertainment in Reno is seeking a Guest Service Representative to support guests with hotel billing, general information, and front desk phone duties. You will run required reports, assist with billing requests, and ensure accurate posting of charges while upholding PCI standards.

The role requires excellent English communication, fast 35 wpm typing, and proficiency with Word and Excel. You will work full time in a hotel-office environment with a focus on friendly, accurate service and

Qualifications

• Excellent communication in English
• Type 35 wpm; PC skills including Word and Excel
• Establish and maintain effective working relationships with staff and guests
• Above average mathematical skills not required for this role (not stated)

Responsibilities

• Assist guests with hotel billing and information
• Handle front desk calls and guest lines
• Process credit card authorizations and PCI compliance
• Distribute reports and balances to MOD
• Resolve billing disputes and coordinate with sales teams
• Maintain high standards of service

Skills

English fluency

Typing 35 wpm

Customer service

Teamwork

Tools

Word

Excel

Job description

Caesars Entertainment in Reno is seeking a Guest Service Representative to support guests with hotel billing, general information, and front desk phone duties. You will run required reports, assist with billing requests, and ensure accurate posting of charges while upholding PCI standards.

The role requires excellent English communication, fast 35 wpm typing, and proficiency with Word and Excel. You will work full time in a hotel-office environment with a focus on friendly, accurate service and