Guest Services Specialist

BayCare; Winter Haven (FL); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

BayCare Health System in Winter Haven, FL is seeking a Guest Services Specialist to deliver world-class service as the liaison for all hospital services and the surrounding community. This PRN role emphasizes hospitality and smooth guest flow in a busy healthcare environment.

The position requires advanced computer skills, a 1-year track record in a high-stress, fast-paced setting, and completion of OLC training within 12 months. A HS diploma or GED is required.

Competenze

• 1 year of related field experience and 2 years of customer service.
• Must possess advanced computer skills.
• Experience in reception, registration and guest liaison is preferred.

Mansioni

• Deliver world class customer service and act as liaison to hospital services.
• Handle reception, registration, check-in and visitor management.
• Support waiting room management and document handling; respond to emergencies.

Conoscenze

Customer service

Computer skills

Reception skills

Formazione

HS Graduate or GED

Descrizione del lavoro

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Category Business and Administrative

Business and Administrative

Customer Communications

Customer Communications

Work Type Press down arrow to select

PRN

Job Code Minimum Salary

Minimum Salary

Maximum Salary

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Location Press down arrow to select

Winter Haven:Winter Haven

Details

Join the team that is revolutionizing health care - BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centres and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: Winter Haven Hospital

TheGuest Services Specialistis responsible for the following:

• Delivering world class customer service and functions as the guests' liaison to all services within the designated BayCare Health System's hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

Required Experience

• 1 year Related field and 2 years Customer Service.

Education:

• HS Graduate or Equivalent GED required

Location: Winter Haven, FL

Status: PRN (As Needed)

Shift Hours: Varies

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled