Guest Services Specialist

Baycare; Wesley Chapel (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

BayCare Health System, Wesley Chapel Hospital, seeks a Guest Services Specialist to deliver world-class customer service and act as the liaison for guests across hospital services. The role requires 1 year in a related field and 2 years in customer service, with a HS diploma or GED.

The position is PRN (as needed) and may include varied shifts, weekend work, and a focus on welcoming guests and managing front-desk operations in a fast-paced healthcare environment.

Qualifications

• 1 year related field experience.
• 2 years customer service experience.
• HS graduate or GED required.

Responsibilities

• Deliver world-class customer service as guests' liaison to hospital services.
• Become proficient in reception, registration and check-in, visitor management, waiting room management, document management, and emergency response.

Skills

Customer service

Team player

Computer skills

Reception experience

Education

HS Diploma or GED

Job description

Business and Administrative

Customer Communications

PRN

Wesley Chapel:Wesley Chapel Hospital

Details

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: Wesley Chapel Hospital

TheGuest Services Specialistis responsible for the following:

• Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Minimum Qualifications:

Required Experience

• 1 year Related field and 2 years Customer Service.

Education:

• HS Graduate or Equivalent GED required

Location: Wesley Chapel, FL

Status: PRN (AS NEEDED)

Shift Hours: Varies

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled