Customer Communications Team Lead

Baycare; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

BayCare is seeking a Customer Communications Team Lead at St. Joseph’s Hospital in Tampa, FL.

This full-time role leads the evaluation, development, and implementation of Customer Communications Specialists and supports departmental projects aligned with BayCare’s strategic goals. The ideal candidate has extensive customer service experience, supervisory background, and strong MS Office/data reporting skills.

Qualifications

• Required: High School Diploma or Equivalent.
• Preferred: Associate - Related Field.
• Experience: Customer Service experience - 6 years; Contact Center or Medical Concierge - 2 years; Supervisory Role - 1 year.

Responsibilities

• Evaluate, develop and implement Customer Communications' Specialists.
• Support projects, programs and activities to meet strategic goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications.

Skills

Detail oriented

Priorities & deadlines

Cross-functional teams

Org & writing skills

Microsoft Office

Data analysis

Team player

On-call 24/7

Education

High School Diploma or Equivalent

Associate - Related Field

Tools

NICE Suite

Job description

Customer Communications Team Lead - 168986

Tampa:St Josephs | Business and Administrative | Full Time

Description

BayCare is currently in search of our newestTeamMember who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area.

• Location:St. Joseph’s Hospital – Tampa, FL
• Status:Full-Time
• Shift:Varies
• Days:Varies

Responsibilities

• Responsible for the evaluation, development and implementation of Customer Communication's Specialists.
• Support projects, programs and activities to support the strategic plans and goals of the Customer Communications Department, in collaboration with the Supervisor, Customer Communications.

Why BayCare?

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that is built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That is why you will thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Education

• Required:High School Diploma or Equivalent
• Preferred: Associate - Related Field

Experience

• Required: Customer Service experience - 6 years / Contact Center or Medical Concierge - 2 years / Supervisory Role - 1 year
• Preferred: 1 year NICE Suite

Specific Skills

• Must be detail oriented and flexible with changing priorities and deadlines.
• Demonstrated ability to work with cross functional teams.
• Strong organizational, writing and research skills a must.
• Must be proficient using Microsoft Office tools including Excel, Word, PowerPoint.
• Must be comfortable using different technologies/tools to provide data analysis and reporting for assigned projects.
• Required specific skills include: self-motivated team-player with demonstrable success in a high stress, fast paced work environment.
• Must be available for on-call coverage in a 24/7 environment to ensure staffing needs are consistently met.

Equal Opportunity Employer Veterans/Disabled