Guest Services Shift Lead - Elevate Customer Service & Ops

Pilot Company; Mebane (NC); On-site; USD 19,506 - 28,351; Full time

Benefits offered by this job

Fuel Discount

Nation‑wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is hiring a Shift Leader to supervise store operations and staff while delivering exceptional customer service. You will ensure smooth daily routines, assist managers with tasks, and maintain a high standard of store upkeep and guest satisfaction.

The role requires flexibility to work nights, days, weekends, and holidays with pay starting between $14.16 and $20.58 per hour, reflecting the company’s focus on guest service and operational excellence.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to help maintain a customer focused culture.
• Must be proficient with a calculator, computer, and other equipment.

Responsibilities

• Supervise employees and general operations of the store.
• Respond to customer needs and provide excellent service.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.

Skills

Customer service

Teamwork

Calculator proficiency

Computer skills

Tools

Calculator

Computer

Job description

Pilot Company is hiring a Shift Leader to supervise store operations and staff while delivering exceptional customer service. You will ensure smooth daily routines, assist managers with tasks, and maintain a high standard of store upkeep and guest satisfaction.

The role requires flexibility to work nights, days, weekends, and holidays with pay starting between $14.16 and $20.58 per hour, reflecting the company’s focus on guest service and operational excellence.