Guest Services Shift Lead – Store Ops

Pilot-Company-3; Mebane (NC); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company is seeking a Shift Leader to supervise staff and oversee daily store operations in a fast-paced environment. The role emphasizes top-tier customer service and maintaining high store standards. You will assist managers with tasks to ensure smooth operations and guest satisfaction across shifts.

Ideal candidates bring retail experience, strong teamwork, and the ability to work a flexible schedule including nights and weekends. Competitive pay and benefits accompany this position.

Qualifications

• Previous experience or working knowledge of retail operations.
• Incredible customer service skills & the ability to maintain a customer-focused culture.
• Proficient with a calculator, computer and other equipment.
• Ability to work as part of a team with employees, customers, vendors and corporate reps.
• Flexible schedule of nights, days, weekends and holidays.
• Background check is required.

Responsibilities

• Shift Leaders supervise employees and store operations.
• Respond to customer needs with excellent service.
• Assist managers with tasks to keep facilities running smoothly.
• Ensure store operations reflect PFJ's commitment to quality.

Skills

Retail operations

Customer service

Calculator proficiency

Team collaboration

Flexible schedule adaptability

Tools

Calculator

Computer use

Job description

Pilot Company is seeking a Shift Leader to supervise staff and oversee daily store operations in a fast-paced environment. The role emphasizes top-tier customer service and maintaining high store standards. You will assist managers with tasks to ensure smooth operations and guest satisfaction across shifts.

Ideal candidates bring retail experience, strong teamwork, and the ability to work a flexible schedule including nights and weekends. Competitive pay and benefits accompany this position.