Guest Services & Security Concierge

KW Property Management; Beverly Beach (FL); Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

KW Property Management is seeking a front desk/guest services team member for a community in Beverly Beach, Florida. You will greet guests, monitor access, and coordinate with office staff while upholding high standards of hospitality and security.

Qualifications include a high school diploma or GED, basic computer skills, and strong interpersonal and communication abilities; six months of related experience is preferred, and bilingual English/Spanish may be required at some locations.

Qualifications

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training
• Bi-lingual English/Spanish may be required at some locations
• Previous work experience in the hospitality industry highly preferred

Responsabilités

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Description du poste

KW Property Management is seeking a front desk/guest services team member for a community in Beverly Beach, Florida. You will greet guests, monitor access, and coordinate with office staff while upholding high standards of hospitality and security.

Qualifications include a high school diploma or GED, basic computer skills, and strong interpersonal and communication abilities; six months of related experience is preferred, and bilingual English/Spanish may be required at some locations.