Guest Services & Sales Concierge

Great Wolf Lodge; Manteca (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Discounted vacations

Employee referral incentives

Great Wolf’s Scholarship Program

Job summary

Great Wolf Lodge is seeking a Guest Service & Sales Agent in California to greet guests, handle check-in/out, and actively promote resort offerings and upgrades. You will drive revenue through consultative selling while delivering a high-quality guest experience.

The role emphasizes using mobile tech and kiosks, maintaining records, and providing concierge-level service in a fast-paced environment. Schedule flexibility, strong service mindset, and teamwork are essential.

Qualifications

• Flexibility with schedule, including nights, weekends, and holidays.
• Strong previous customer service and/or sales experience.
• Successful background check and drug screening.
• Demonstrated empathy and a genuine desire to serve others; able to anticipate guest needs and turn moments of service into memorable experiences.
• Enthusiastic, positive, proactive, and dependable.

Responsibilities

• Welcome and assist guests with check-in and check-out processes using property management systems.
• Actively boost revenue by confidently promoting lodge offerings and upgrades through consultative, service-driven selling.
• Engage guests in proactive conversations that uncover hidden needs, leading to add-on experiences and stronger satisfaction.
• Respond to guest inquiries and special requests with warmth, accuracy, and a concierge-level approach to service.
• Leverage mobile devices, self-service kiosks, and property software to deliver seamless, tech-enabled guest experiences.
• Accurately verify guest identity, process secure payments, and manage billing with precision.
• Maintain accurate records of guest stays, room assignments, and transactions.
• Handle lost-and-found items with care and efficiency, ensuring proper documentation and guest follow-up.
• Communicate guest needs and feedback to appropriate departments for timely resolution.
• Keep the front desk and lobby area clean, organized, and welcoming to create a positive first and lasting impression.
• Offer knowledgeable guidance on resort amenities, local attractions, and directions to help guests make the most of their stay.

Skills

Customer service

Sales experience

Teamwork

Communication

Multitasking

Mobile technology

Education

High School Diploma

Tools

Front desk software

Self-service kiosks

Mobile devices

Job description

Great Wolf Lodge is seeking a Guest Service & Sales Agent in California to greet guests, handle check-in/out, and actively promote resort offerings and upgrades. You will drive revenue through consultative selling while delivering a high-quality guest experience.

The role emphasizes using mobile tech and kiosks, maintaining records, and providing concierge-level service in a fast-paced environment. Schedule flexibility, strong service mindset, and teamwork are essential.