Guest Experience & Sales Pro — Upsell & Perks

Hunter Super Techs - TurnPoint; Manteca (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Waterpark passes

Vacation discounts

Scholarship program

Job summary

Great Wolf Lodge in California seeks a Guest Service & Sales Agent to welcome guests, handle check-in/check-out, and actively promote upgrades and resort features. You will drive revenue through consultative selling while delivering a memorable guest experience.

This role blends service with sales in a fast-paced environment. The position offers incentives, flexible scheduling, and perks like waterpark access and employee benefits.

Qualifications

• Experience in customer service and sales environments.
• Ability to adapt to a fast-paced, guest-facing setting.
• Strong communication and interpersonal skills.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Welcome and assist guests with check-in/check-out using property systems.
• Promote lodge offerings and upgrades to boost revenue.
• Engage guests to uncover needs and upsell experiences.
• Process payments and manage guest billing accurately.
• Maintain a clean, welcoming front desk and lobby area.

Skills

Customer service

Sales experience

Flexibility

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Great Wolf Lodge in California seeks a Guest Service & Sales Agent to welcome guests, handle check-in/check-out, and actively promote upgrades and resort features. You will drive revenue through consultative selling while delivering a memorable guest experience.

This role blends service with sales in a fast-paced environment. The position offers incentives, flexible scheduling, and perks like waterpark access and employee benefits.