Guest Services & Reservations Specialist

Kampgrounds of America, Inc.; West Yellowstone (MT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kampgrounds of America, Inc. in West Yellowstone, MT seeks a Guest Service Representative (GSR) to greet guests, check in, issue keys, record site occupancy, process reservations and collect payments.

The GSR will keep the store well stocked, assist guests with campground amenities and local attractions, resolve concerns, and work closely with team to maintain high service standards. This role requires English fluency, strong communication, ability to work nights, weekends and holidays, and the

Qualifications

• Fluent in English with strong communication skills.
• Strong decision-making ability.
• Ability to communicate and manage conflict.
• Working knowledge of operational procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.

Responsibilities

• Greet all guests at the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
• Prepare reports as required, relating to shift checklist, and down-time reports.
• Answer inquiries from guests regarding campground amenities and local attractions.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
• Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
• Maintain high standards of professionalism, customer service, quality and cleanliness.
• Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
• Increase revenues through up-selling strategies and profitability of ancillary income.

Skills

English fluency

Communication

Conflict management

Decision making

Customer service

Confidentiality

Job description

Kampgrounds of America, Inc. in West Yellowstone, MT seeks a Guest Service Representative (GSR) to greet guests, check in, issue keys, record site occupancy, process reservations and collect payments.

The GSR will keep the store well stocked, assist guests with campground amenities and local attractions, resolve concerns, and work closely with team to maintain high service standards. This role requires English fluency, strong communication, ability to work nights, weekends and holidays, and the