Spa Concierge & Guest Experience Specialist

Starwood Hotels; Princeville (HI); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Hourly wage $24.96

Equal Opportunity Employer

Job summary

Starwood Hotels in Hawaii invites an outgoing Spa Receptionist to greet guests, assist in booking treatments and guide product selections, creating a luxurious spa experience.

The role requires at least 1 year of customer service, strong English communication, and a flexible schedule including mornings, weekends and holidays. We offer a supportive team and a pristine, guest-focused environment. Join a mission-driven luxury brand committed to exceptional guest service and sustainable practices.

Qualifications

• Minimum 1 year of customer service experience.
• Strong verbal and written communication in English.
• Team player, flexible, and detail oriented is required.
• Flexible to work mornings, weekends, and holidays.

Responsibilities

• Greet spa guests and manage reception area.
• Assist guests in booking treatments and selecting products.
• Provide information on services and products to match guest needs.

Skills

Customer service

Communication (English)

Team player

Flexible

Detail oriented

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

A step in the right direction, and a rare opportunity to be part of a world-class team. The Bamford Spa is a key element of our guest experience, and we are committed to maintaining a pristine, luxury environment. We’re currently searching for an outgoing, inspiring Spa Receptionist whose approachable attitude is surpassed only by pride in maintaining a beautiful space and a luxurious experience to be remembered by our guests. As the Spa Receptionist, you will have the opportunity to make the first impression with each spa guest, you'll assist them in booking treatments and selecting products that match their needs. Inside Tip: If you know the perfect recipe for creating the quintessential environment for rest and relaxation and love your spa products, you may be just who we need. About you... Passionate about hospitality, spas and exceptional guest service and a minimum of 1 year customer service. Strong communication skills in both verbal and written in English. Team player, flexible, and detail oriented is required. Is flexible to work morning, weekends, and holidays.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$24.96 Per Hour

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.