Guest Services & Reservations Specialist

HRS Talent Solutions; El Paso (TX); On-site; USD 25,000 - 31,000; Full time

Job summary

HRS Talent Solutions seeks a Guest Services and Reservations Associate to work in-person, handling guest inquiries, reservations, and coordination with hospitality teams. The role emphasizes accurate record-keeping, clear communication, and courteous interaction with guests throughout their stay.

The position involves checking booking details, assisting with housekeeping or maintenance requests, and ensuring seamless handoffs between shifts while maintaining privacy and professionalism.

Qualifications

• Hospitality experience is an advantage.
• Comfortable speaking with different people and taking care with names and dates.
• Ability to stay composed when multiple requests arrive and provide clear updates.

Responsibilities

• Assist guests with check-in and reservation questions and direct them to the right service.
• Record and update guest requests accurately in notes and systems.
• Coordinate handoffs between team members managing different parts of the property.
• Provide information and explanations to guests while maintaining privacy and accuracy.
• Follow up on open items and ensure smooth handovers between shifts.
• Escalate issues when necessary and communicate status to guests clearly.

Skills

Guest communication

Record-keeping

Handoff coordination

Customer service

Job description

HRS Talent Solutions seeks a Guest Services and Reservations Associate to work in-person, handling guest inquiries, reservations, and coordination with hospitality teams. The role emphasizes accurate record-keeping, clear communication, and courteous interaction with guests throughout their stay.

The position involves checking booking details, assisting with housekeeping or maintenance requests, and ensuring seamless handoffs between shifts while maintaining privacy and professionalism.