Guest Service Representative

Motel 6 | Kearney; Kearney (NE); On-site; USD 21,000 - 25,000; Full time

Job summary

Motel 6 | Kearney is seeking a friendly Guest Service Representative to be the first point of contact for guests. You will deliver warm service, manage check-ins/outs, and help guests with questions about the local area.

Responsibilities include handling reservations via phone, email, and online channels, resolving guest concerns with empathy, maintaining accurate records in the property management system, and coordinating with housekeeping to keep the front desk organized and welcoming.

Qualifications

• High school diploma or equivalent; hospitality education a plus.
• Experience in customer service, preferably hospitality.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with hotel PMS and related software.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Check-in and check-out guests accurately and efficiently.
• Answer inquiries about amenities, services, and attractions.
• Assist with reservations via phone, email, and online channels.
• Handle complaints with empathy and seek resolutions.
• Maintain accurate guest records in the property management system.
• Coordinate with housekeeping and maintenance to ensure standards.
• Provide information on hotel policies and emergency procedures.
• Uphold high cleanliness and organization at the front desk.

Skills

Guest service

Communication

Multitasking

Attention to detail

Teamwork

Computer systems

Education

High school diploma

Job description

Job Summary: The Guest Service Representative is the first point of contact for guests in a hospitality setting. This role is responsible for providing exceptional customer service, addressing guest inquiries, and ensuring a positive guest experience throughout their stay.

Key Responsibilities:

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Check-in and check-out guests accurately and efficiently, handling all related paperwork.
• Respond to guest inquiries regarding amenities, services, and local attractions.
• Assist with reservations and modifications through various channels (phone, email, online).
• Handle guest complaints and concerns with empathy and seek resolution to ensure satisfaction.
• Maintain accurate records of guest interactions and transactions in the property management system.
• Collaborate with housekeeping and maintenance teams to ensure guest accommodations are up to standard.
• Provide information regarding hotel policies, procedures, and emergency protocols.
• Uphold a high standard of cleanliness and organization in the front desk area.

Qualifications:

• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computer systems and software applications related to hotel operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills:

• Customer-focused with a friendly and approachable demeanor.
• Ability to multitask and manage time effectively.
• Professional appearance and behavior.
• Knowledge of local area and attractions is an advantage.