Front Desk & Reservations Specialist

Remington Hospitality; Washington (District of Columbia); On-site; USD 28,000 - 38,000; Full time

Job summary

Remington Hospitality in Washington, DC seeks a Front Desk Agent to warmly greet guests, check them in and out promptly, assist with pre-registration and block reservations when needed.

You will post charges accurately, handle cash and card payments, and maintain working knowledge of front office systems and daily transactions.

Knowledge of rates, discounts, same-day reservations, cancellations and relocation procedures is essential to provide smooth guest experiences.

Qualifications

• Front desk or guest service experience preferred.
• Strong communication and cordial hospitality skills.
• Basic cash handling and payment processing knowledge.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Remington Hospitality in Washington, DC seeks a Front Desk Agent to warmly greet guests, check them in and out promptly, assist with pre-registration and block reservations when needed.

You will post charges accurately, handle cash and card payments, and maintain working knowledge of front office systems and daily transactions.

Knowledge of rates, discounts, same-day reservations, cancellations and relocation procedures is essential to provide smooth guest experiences.