Front Office Leader - Guest Experience & Service

Riggs D.C; Washington, Northern (District of Columbia, KY); Hybrid; USD 58,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Six complimentary nights each year at宿

Lore Group employee and family rates

Lore Group friends and family rates

50% employee discount at Lore Group

401(k) with 5% match

Training and development programs

Complimentary meals – lunch and dinner

Job summary

Riggs Washington DC is seeking an Assistant Front Office Manager to coordinate with the Front Office Manager, supervise Guest Service Agents, Bell Staff and Valet, and participate in hotel management meetings, financial reviews, guest service index analysis, VIP guest focus and colleague and guest problem solving.

This role requires a warm, professional leader capable of guiding front desk operations, managing daily reports, supporting recruitment and training, and driving guest engagement to

Qualifications

• A minimum of 2 years hotel front desk experience
• Ability to lead a team
• Excellent communication skills; both verbal and written
• Poise, elegance and a calm demeanor in all situations
• Exceptional organizational skills
• Flexible schedule is required to meet the needs of the business
• Leadership/managerial experience is preferred

Responsibilities

• Welcome guests in a warm, personable, sincere, and friendly manner
• Provide guest with information they inquire about
• Supervise the efficient operations of reception including check in/out procedures
• Communicate relevant information to the Front Office Director and Concierge
• Ensure Front Office teams are fully prepared to work for the shift
• Oversee front desk operations, ensuring efficiency and service quality
• Monitor and approve timecards of hourly employees
• Assist in recruitment, training, and performance evaluations of front desk staff
• Manage daily financial reports, reservations handling and room revenue tracking
• Handle guest complaints that require managerial intervention
• Work on improving efficiency through system enhancements and procedural updates
• Attend weekly Operations meetings
• Support the Front Office Manager in strategic initiatives and departmental improvements
• Drive the team in guest engagement to ensure the review activity

Skills

Leadership

Front desk experience

Communication

Team leadership

Organizational skills

Flexible schedule

Guest service

Job description

Riggs Washington DC is seeking an Assistant Front Office Manager to coordinate with the Front Office Manager, supervise Guest Service Agents, Bell Staff and Valet, and participate in hotel management meetings, financial reviews, guest service index analysis, VIP guest focus and colleague and guest problem solving.

This role requires a warm, professional leader capable of guiding front desk operations, managing daily reports, supporting recruitment and training, and driving guest engagement to