Guest Services Representative - Full Time

Canyon Ranch; Texas; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health plan

Paid maternity leave

Vacation and holidays 25 days

Life insurance

Employee Assistance Program

Job summary

Canyon Ranch Austin, launching Fall 2026 in the Texas Hill Country, invites you to join the founding team in delivering transformative wellness hospitality. As the first point of contact, you will welcome guests, manage reservations, and coordinate personalized services that create memorable experiences.

We seek flexible, customer-focused individuals with exceptional hospitality skills, strong communication, and discreet professionalism.

Qualifications

• Flexible to work weekends and holidays.
• Outstanding customer service with a positive, professional demeanor.
• Ability to build relationships with all levels of staff and guests.
• Discretion and confidentiality in handling guest information.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the first point of contact, welcoming guests and assisting with check-in and inquiries.
• Manage reservations and coordinate guest requests to ensure high satisfaction.
• Provide courteous, proactive service and elevate guest experiences through attention to detail.
• Collaborate with team members to deliver on Canyon Ranch standards across locations.
• Support guest needs with professionalism and clear communication.

Skills

Customer service

Hospitality

Communication

Flexibility

Reservation management

Tools

Word

Excel

PowerPoint

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Flexibility to work weekends and holidays.
• Exhibit excellent customer service and positive interpersonal skills, including handling sensitive situations with compassion and professionalism.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and maintain confidentiality as an expert in your area.
• Utilize organizational and computer skills, including Word, Excel, and PowerPoint, as needed.
• Focus on the details that make guest experiences memorable and impactful.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $25/hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.