Guest Services Representative - Full Time

Canyon Ranch; Spicewood (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Spa access

Health, dental and vision after 30s

25 days PTO

Supplemental health care options

Life insurance

Employee Assistance Program

Paid maternity leave

Job summary

Canyon Ranch Austin is hiring for a guest-facing teammate to welcome guests and deliver exceptional hospitality experiences. You will greet guests, manage reservations, and handle inquiries while coordinating special requests to ensure memorable stays.

Flexibility to work weekends and holidays is required, with benefits including health plans, maternity leave, and life insurance. Join a leading wellness destination opening in Fall 2026 in Texas Hill Country.

Qualifications

• Flexibility to work weekends and holidays.
• Excellent customer service and interpersonal skills.
• Discretion and ability to maintain confidentiality.

Responsibilities

• Serve as the first point of contact, welcoming and supporting guests.
• Provide exceptional customer service to meet hospitality standards.
• Greet guests, manage reservations, and handle inquiries.
• Coordinate special requests to enhance guest satisfaction.
• Demonstrate clear communication and attention to detail.

Skills

Customer service

Communication

Interpersonal skills

Discretion/Confidentiality

Organization

Tools

Word

Excel

PowerPoint

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Join the founding team at Canyon Ranch Austin. Recruitment is underway today, with anticipated start dates beginning in Fall 2026.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Serve as the first point of contact, welcoming and supporting guests as they begin their Canyon Ranch experience.
• Provide exceptional customer service, ensuring guest needs are met with the highest standards of hospitality.
• Greet guests, manage reservations, and handle inquiries efficiently and courteously.
• Coordinate special requests and services to enhance overall guest satisfaction.
• Demonstrate excellent communication, attention to detail, and a passion for creating memorable experiences.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Flexibility to work weekends and holidays.
• Exhibit excellent customer service and positive interpersonal skills, including handling sensitive situations with compassion and professionalism.
• Develop and maintain effective relationships with all levels of management and staff.
• Demonstrate good judgment and maintain confidentiality as an expert in your area.
• Utilize organizational and computer skills, including Word, Excel, and PowerPoint, as needed.
• Focus on the details that make guest experiences memorable and impactful.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $25/hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.