Experience Coordinator (Onsite)

Canyon Ranch; Pittsfield (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health plan after 30 days

25 days PTO

Supplemental health care options

Employer-paid life insurance

Paid maternity leave

Career growth opportunities

Job summary

Canyon Ranch is hiring for a guest services role that focuses on matching guests with wellness services, answering calls, and arranging bookings to create a personalized experience across our properties. You will gather guest preferences, stay informed on offerings, and collaborate with department heads to ensure exceptional service.

The position requires strong communication, multitasking abilities, and a customer-first mindset, with 8.5-hour shifts between 7:30 AM and 9:00 PM, and benefits

Qualifications

• Bachelor’s degree preferred but not required; equivalent combination of education, training, or work experience considered.
• Experience in the health and wellness industry preferred; previous customer service experience required.
• Proficient in Microsoft applications and able to manage multiple projects and tasks efficiently under pressure.
• Strong communication, listening, interpretive, and organizational skills; ability to work collaboratively in a team environment.
• Personable and guest-focused, demonstrating understanding of Canyon Ranch philosophy and a passion for exceptional guest service.
• Work 8.5-hour shifts with flexible scheduling between 7:30 AM and 9:00 PM, balancing operational needs and shift preferences.

Responsibilities

• Match guest intentions with the ideal combination of services, activities, and lectures.
• Offer on-property assistance by answering calls, conducting one-on-one consultations, and booking or adjusting services.
• Gather, document, and follow up on guest preferences and requests to ensure a personalized experience.
• Stay informed on company and departmental offerings through training, emails, and collaboration with other department heads.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Team collaboration

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Match guest intentions with the ideal combination of services, activities, and lectures.
• Offer on-property assistance by answering calls, conducting one-on-one consultations, and booking or adjusting services.
• Gather, document, and follow up on guest preferences and requests to ensure a personalized experience.
• Stay informed on company and departmental offerings through training, emails, and collaboration with other department heads.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bachelor’s degree preferred but not required; equivalent combination of education, training, or work experience considered.
• Experience in the health and wellness industry preferred; previous customer service experience required.
• Proficient in Microsoft applications and able to manage multiple projects and tasks efficiently under pressure.
• Strong communication, listening, interpretive, and organizational skills; ability to work collaboratively in a team environment.
• Personable and guest-focused, demonstrating understanding of Canyon Ranch philosophy and a passion for exceptional guest service.
• Work 8.5-hour shifts with flexible scheduling between 7:30 AM and 9:00 PM, balancing operational needs and shift preferences.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• A supportive, collaborative work environment with opportunities for professional growth.

The pay rate for this position starts at $18.00/hour.

The wage for this role may take into account factors for compensation decisions including but not limited to skill sets; experience and training; licensure or certifications; and other business and organizational needs.