Guest Services Representative | Flexible Hours + Weekend Premium

The High Companies; Lancaster (Lancaster County); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Vacation time

Employee discounts

Worldwide travel discounts

Job summary

The Courtyard by Marriott in Lancaster, PA, part of The High Companies, is seeking a Guest Services Representative on a part-time basis. You will greet guests, answer questions, and support arrivals and departures with a friendly, professional approach.

Responsibilities include handling reservations, assisting with local information, operating the switchboard, and processing cash transactions. Weekend and holiday availability is required; starting rate is $15.41/hr with a $1/hr weekend premium

Qualifications

• A high school diploma or GED preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answering front desk phone.
• Cash handling.

Skills

Customer service

Communication skills

Math skills

Reading skills

Education

High school diploma or GED

Job description

The Courtyard by Marriott in Lancaster, PA, part of The High Companies, is seeking a Guest Services Representative on a part-time basis. You will greet guests, answer questions, and support arrivals and departures with a friendly, professional approach.

Responsibilities include handling reservations, assisting with local information, operating the switchboard, and processing cash transactions. Weekend and holiday availability is required; starting rate is $15.41/hr with a $1/hr weekend premium