Guest Services Representative- Fairfield Hazleton

Hamister Group; Hazleton (Luzerne County); On-site; USD 28,000 - 36,000; Full time

Job summary

Hamister Group is seeking a Guest Services Representative at Fairfield Hazleton to warmly welcome guests, manage check-ins/outs, and assist with reservations. The role requires strong communication and a customer-first attitude in a busy hotel environment.

The ideal candidate will be flexible for nights, weekends, and holidays and has excellent oral and written communication skills. Training is available for the right individual to excel in hospitality service.

Qualifications

• Previous hospitality or customer service experience preferred, but we are willing to train the right individual.

Responsibilities

• Greet guests as they arrive.
• Handle guest check-ins and check-outs.
• Accommodate guest requests.
• Answer incoming phone calls and assist as needed.
• Make guest reservations by phone or in person.
• Provide directions or recommendations for local amenities or attractions.
• Resolve any issues to ensure guest satisfaction in a timely manner.
• Keep the front desk area clean and organized.
• Process reports and complete end-of-shift paperwork and balance accounts.
• Communicate professionally with hotel associates.

Skills

Guest service

Front desk

Communication

Job description

Guest Services Representative – Fairfield Hazleton

Overview

We are currently seeking a qualified individual with a high level of professionalism to fill a front desk position. The applicant must have strong communication skills and a desire to succeed in a busy hotel environment.

Responsibilities

• Greeting all guests as they arrive.
• Handle guest check-ins and check-outs appropriately.
• Accommodate guest requests.
• Take incoming phone calls and assist in any way needed.
• Make guest reservations over the telephone or in person.
• Assist guests by providing directions or recommending local amenities or attractions.
• Ensure guest satisfaction by resolving any problems in a timely and satisfactory manner.
• Maintain a clean and neat front desk area.
• Process reports and handle end of shift paperwork and account balancing.
• Communicate professionally and thoroughly with all hotel associates.

Qualifications

• Previous hospitality or customer service experience preferred, but we are willing to train the right individual.
• Flexible availability and willingness to work nights, weekends and holidays as needed.
• Excellent oral and written communication skills.