Hotel Customer Service

Fairfield Hotel Allentown; Allentown (Lehigh County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Flexible scheduling

Part-time position

Job summary

Fairfield Hotel Allentown in Allentown seeks a welcoming Front Desk Associate to greet guests, handle check-ins/check-outs with a personal touch, and provide local information for a memorable stay.

You will manage transactions, assist with reservations, and collaborate with housekeeping and breakfast teams to ensure guest satisfaction. This part-time role offers Sunday nights 3 PM–1 AM and Saturdays 3 PM–11 PM or overnight shifts, with a flexible schedule in a vibrant city setting.

Qualifications

• Experience greeting guests and handling check-ins and check-outs with a personal touch.
• Strong attention to detail in transactions.
• Ability to manage reservations and answer inquiries.
• Professional demeanor and strong interpersonal interaction.

Responsibilities

• Welcome guests at check-in and check-out with a personal touch.
• Handle transactions accurately during guest stays.
• Manage reservations and provide information with a smile.
• Anticipate guest needs and exceed expectations.
• Reflect the friendly and professional spirit of Allentown.

Skills

Customer service oriented

Interpersonal skills

Attention to detail

Team collaboration

Job description

Experience the Pulse of Allentown at Fairfield Hotel!

Step into a world where every day brings new adventures and the local culture is as enriching as the history that surrounds it. At Fairfield Hotel Allentown, we’re not just offering a job; we’re offering an entry into the heart of Allentown's vibrant community. Embrace a role where your professionalism and passion for service contribute to our unique atmosphere of warmth and excellence.

Why You'll Cherish Your Time With Us

• Dynamic Work Environment: Imagine a workplace where each day is different, filled with interactions that range from greeting newcomers to Allentown to fulfilling unique guest requests. Here, your role is vital, engaging, and always exciting.
• Heartbeat of Allentown: Located near iconic landmarks and bustling seasonal festivals, our hotel sits at the nexus of culture and history. As part of our team, you'll engage with a diverse tapestry of guests while soaking in the local culture that makes Allentown special.
• Inspiring Team Collaboration: Join a team where cooperation is paramount. You’ll work hand-in-hand with every part of our hotel family—from housekeeping to the breakfast crew to create memorable experiences for our guests.
• Flexible Scheduling: We understand the importance of a work-life balance. That’s why we offer flexible schedules that allow you to enjoy your mornings or evenings, depending on our staffing needs, ensuring you have time to enjoy all that Allentown has to offer.

Your Role and Impact

• You will be the welcoming face of our establishment, handling check-ins and check-outs with a personal touch that makes each guest feel unique.
• Your attention to detail will shine as you handle transactions, ensuring accuracy and trust.
• Your enthusiasm will be key as you manage reservations, answer inquiries, and provide information with a smile.
• Anticipate needs and exceed expectations, making each guest’s stay not just satisfactory, but extraordinary.
• Reflect the friendly and professional spirit of Allentown, becoming an ambassador of both our hotel and our city.

If you pride yourself on a professional demeanor, possess a natural flair for interpersonal interaction, and thrive in a lively environment, you might just be the perfect fit for our team. We value reliability and flexibility, and we can't wait to see how you can make our guest experiences even more spectacular.

At Fairfield Hotel Allentown, you’re not just joining a team; you’re becoming part of a community. Ready to start your journey with us? We’re excited to meet the next shining star of our front desk team!

Shift Details: Looking for someone to cover Sunday night from 3 PM to 1 AM & Saturday from 3 PM to 11 PM or overnight shifts. This is a part-time position.

Source: Hospitality Online