Full-Time Guest Services Representative - SpringHill Suites

High Hotels Ltd.; Center Valley (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) Retirement Plan with company  %

Vacation time and anniversary carry‑in

Fun working environment

Job summary

High Hotels Ltd. is seeking a Guest Services Representative for the SpringHill Suites Center Valley, PA. The role involves greeting guests, answering inquiries, and guiding them about local attractions while managing reservations and front desk communications.

The position is full-time, on-site, with weekend shifts and a starting rate of $15.72/hr, plus benefits and potential for rate increases with experience.

Qualifications

• A high school diploma or GED preferred.
• Ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Responsibilities

• Respond to guest requests and inquiries.
• Take, modify, and cancel guest reservations.
• Communicate hotel facilities and services to guests.
• Provide information on the local area and points of interest.
• Assist guests with arrivals and departures.
• Answer front desk phone and handle cash transactions.

Skills

Customer service

Communication skills

Math skills

Reading skills

Team player

Weekend availability

Education

High school diploma or GED

Job description

Job Details

Posting Details

• Posted on October 1, 2026

Locations

• Center Valley, PA 18034, USA
• On-site
• Hotels/Hospitality
• Full-Time
• Requisition #: FULLT007838

Description

At High Hotels, hospitality isn’t just what we do, it’s who we are.

For over 35 years, High Hotels has been raising the bar in hospitality, earning a reputation for standout service and unforgettable stays throughout Pennsylvania and New Jersey.

It all starts with people. A vibrant, team-focused culture fuels every property, creating an environment where careers thrive, and guests feel right at home. With a commitment to growth, positivity, and excellence in every detail, High Hotels continues to be a place where great experiences—for employees and guests alike—aren’t just expected, they’re the standard.

Are you ready To Spread Joy Through Hospitality?

As a Guest Services Representative for High Hotels LTD., you are required to positively represent the hotel to the guest by responding courteously and efficiently to guest needs, acting as a source of information about the hotel and local area, and assisting guests during arrivals and departure. You will also be responsible for operating the switchboard and handling departmental accounting and financial transactions as they relate to this position.

This position will be located at the SpringHill Suites in Center Valley, PA.

This full-time role consists of five shifts per week. Team members may be scheduled for 7:00 AM–3:00 PM or 3:00 PM–11:00 PM shifts on varying days, including weekends and holidays. Flexibility to work either shift is required, as schedules will change based on business needs.

Weekends include a $1/hr. shift premium!

Starting Rate: $15.72/hr. Potential for increase is based on experience.

Areas of responsibility for our Guest Services Representatives include:

• Responding to guest requests and inquiries.
• Taking, modifying, and canceling guest reservations.
• Communicating hotel facilities and services to all guests.
• Providing information on the local area and points of interest.
• Assisting guests with arrivals and departures.
• Answeringfrontdeskphone.
• Cash handling.

Our next team-member will ideally possess the following educational and work qualifications:

• A high school diploma or general equivalent (GED) preferred.
• The ability to work in both a team environment and independently.
• Customer service experience.
• Strong math, reading, and communication skills.
• Availability to work weekends and holidays is required.

Working for The High Companies:

At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 90 years ago!

• Excellent benefits including medical, dental and vision available for full-time coworkers.
• Access to the High Healthy Rewards program
• Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Fun working environment! We feel that work should be fun, and the management teams do all they can to promote a fun working environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.