Guest Services Representative AM and PM

HOSPITALITY AMERICA, INC.; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Representative to create exceptional guest experiences. In this dynamic role, you will showcase your organizational skills and provide outstanding service while checking guests in and out. The company values a fun work environment, offering competitive salaries and benefits, including medical coverage and training opportunities. If you thrive in a fast-paced setting and are passionate about customer service, this position is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Vacation Time

401k Retirement Plan

Training and Growth Opportunities

Nationwide Hotel Employee Rates

Qualifications

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.

Responsibilities

• Provide outstanding service while checking guests in and out.
• Respond to requests and concerns with urgency and empathy.

Skills

Customer Service

Communication Skills

Organizational Skills

Teamwork

Education

High School Diploma

1 Year Customer Service Experience

Job description

Hampton Inn and Suites Downtown Kansas City Crossroads is seeking a detailed, outgoing, customer service professional to fill our Guest Services Representative position. As a Guest Service Representative, you will showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.

About Us

At Hospitality America, winner of Top Workplaces USA, we provide comprehensive hospitality management services across all aspects of hotel operations through a principled approach guided by our values, which we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCELLENCE – Committed to excellence that inspires results.
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

These values guide our work, collaborations, and success strategies. We prioritize investing in employee training and development to ensure our communities and team members can thrive.

What You’ll Do

• Provide outstanding service while checking guests in and out.
• Respond to requests and concerns with urgency and empathy as a guest advocate.
• Process payments and update guest accounts as needed.
• Enter and update reservation information in the system.
• Coordinate with other departments regarding room availability and status.
• Maintain a clean, welcoming, and organized front desk area.
• Close and balance room accounts.
• Generate, print, and distribute various reports.
• Make account adjustments as necessary.

Why Choose Hampton Inn and Suites Downtown Crossroads

• Competitive Salary: Recognizing and rewarding hard work.
• Enjoyable Work Environment: Join a team that believes in making work fun and engaging.
• Training and Growth Opportunities: Support to excel in your career.
• Nationwide hotel employee rates at select properties.
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

Education and Experience

• Preferred 1 year of customer service experience.
• Exceptional verbal and written communication skills.
• Ability to foster a productive team embodying PEACH values.
• Ability to work in a fast-paced, high-pressure environment with changing priorities.

Physical Demands

• Must be able to stand for prolonged periods.
• Must be able to lift up to 15 pounds.
• Must navigate various departments within the organization’s premises.

Equal Opportunity Employment

Hospitality America, LLC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by law.

Additional Information

This job description does not limit the duties to be performed. Employees may be required to perform other job-related duties as assigned. Management reserves the right to revise this description as needed. Reasonable accommodations will be provided to qualified individuals with disabilities. This document does not constitute a contract of employment, which remains at-will.