Customer Service Representative II

Freddie Mac; Framingham (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

Ein etabliertes Unternehmen im Bereich Büromaterialien und Dienstleistungen bietet eine spannende Möglichkeit für eine Karriere im Kundenservice. Diese Rolle umfasst die Interaktion mit Kunden, um komplexe Probleme zu lösen, sowie die Zusammenarbeit mit internen und externen Teams. Mit einer inklusiven Kultur und zahlreichen Vorteilen, einschließlich 112 Stunden PTO und einem unterstützenden Arbeitsumfeld, ist dies eine hervorragende Gelegenheit für alle, die in einem dynamischen und wachstumsorientierten Umfeld arbeiten möchten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem flexiblen Arbeitsumfeld gedeihen möchten, ist diese Position ideal für Sie.

Benefits

112 Stunden PTO

401(k) Unternehmensbeitrag

Gesundheitsprogramme

Online- und Einzelhandelsrabatte

Qualifications

• Erfahrung im Kundenservice ist erforderlich.
• Fähigkeit zur Ausführung grundlegender PC/Hardware-Setups.

Responsibilities

• Interaktion mit Kunden zur Lösung komplexer Probleme.
• Dokumentation der Kundenkontakte und Entwicklung von Fachwissen.

Skills

Kundenservice

PC/Hardware-Setup

Problemlösung

Education

High School Diploma oder GED

Job description

Employer Industry: Office Supplies and Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Inclusive culture with associate-led Business Resource Groups
- 112 hours of PTO and a holiday schedule
- Online and retail discounts, company match 401(k), physical and mental health wellness programs, and more
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Routinely interact with customers to assist in resolving complex or escalated issues
- Perform research to determine optimal resolutions for customer inquiries
- Provide timely follow-up and follow-through on customer requests
- Collaborate with multiple internal and external teams
- Document details related to customer contacts and develop subject matter expertise in various business areas

What is Required (Qualifications):
- Previous customer service experience
- Distraction-free, designated workspace/home office
- High-speed internet connection
- Ability to perform basic equipment troubleshooting and PC/hardware setup
- Must be able to work an 8-hour shift between 9 AM and 10 PM Eastern and have the ability to work on weekends

How to Stand Out (Preferred Qualifications):
- 2+ years of inbound contact center experience within the past 5 years
- High School Diploma or GED
- Previous work-from-home experience
- Demonstrated success in a CSR I position within the employer’s contact centers

#CustomerService #CareerOpportunity #InclusiveWorkplace #RemoteWork #PTOBenefits

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