Customer Service Representative REMOTE

PharmaCentra, LLC; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company that is dedicated to improving healthcare access through exceptional customer support. As a Customer Support Representative, you'll play a vital role in assisting patients and healthcare providers, ensuring seamless communication and service delivery. This fully remote position offers you the flexibility to work from home while making a meaningful impact in the healthcare sector. With competitive pay, comprehensive benefits, and a supportive team culture, this opportunity is perfect for those passionate about service and eager to thrive in a dynamic environment.

Benefits

Competitive Pay

Flexible Scheduling

DailyPay

Medical, Dental, Vision Insurance

Paid Time Off (PTO)

401(k) Savings Plan

Company-Provided Equipment

Qualifications

• 1+ years of customer service or call center experience required.
• Must have a quiet workspace and wired high-speed internet connection.

Responsibilities

• Provide exceptional service through calls, emails, and chats.
• Assist patients and healthcare providers with inquiries and scheduling.

Skills

Communication Skills

Problem-Solving Skills

Time Management

Active Listening

Basic Medical Terminology

Education

High School Diploma or Equivalent

Post-secondary Education or Training

Tools

Microsoft Windows

Microsoft Office

Job description

About Us

PharmaCentra LLC is a trusted leader in providing tailored contact center solutions within the healthcare industry. Based in Georgia, we proudly deliver exceptional services to patients, caregivers, and healthcare providers nationwide. We specialize in supporting pharmaceutical companies, clinical research organizations, hospitals, and insurers with solutions that make healthcare more accessible and impactful.

As part of our fully remote team, you'll have the unique opportunity to make a difference in the medical field, all from the comfort of your home. If you're passionate about helping others and thrive in a flexible, customer-focused environment, we want to hear from you!

Position Overview

We are seeking Customer Support Representatives who excel in communication and problem-solving. In this role, you'll support vital healthcare processes, including clinical trial recruitment, patient scheduling, and answering inquiries from stakeholders across the healthcare spectrum.

The key responsibilities of this position include providing exceptional service through inbound and outbound calls, emails, and chats. You will assist patients, caregivers, healthcare providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with empathy and professionalism. The role requires the use of active listening and basic medical terminology to effectively assist callers. Additionally, you will troubleshoot technical issues and maintain precise, organized records of all interactions. To meet performance standards, adherence to high-speed internet and workspace requirements is essential.

Qualifications

Required:

• High school diploma or equivalent.
• Quiet, private workspace at home with a wired high-speed internet connection.
• At least 1 year of customer service or call center experience.
• Proficiency in Microsoft Windows/Office applications and the ability to set up and operate computer equipment.
• Strong communication, problem-solving, and time-management skills.
• Ability to remain seated for extended periods while using a computer and speaking on the phone.

Preferred:

• Experience in the healthcare industry.
• Post-secondary education or training in a relevant field.
• Fluency in Spanish and English (bilingual candidates encouraged to apply).

What We Offer

• Competitive Pay: Includes growth and advancement opportunities. Earn up to $1.50 extra per hour, paid monthly based on actual hours worked, performance, and attendance metrics.
• Work-Life Balance: Fully remote position with flexible scheduling.
• DailyPay: Immediate access to earned wages.
• Comprehensive Benefits:
  • Medical, dental, vision, life insurance, and disability coverage.
  • Paid Time Off (PTO): Earn up to 2 weeks of paid time off per year.
  • 401(k) Savings Plan: Includes a generous company match.
  • Paid Holidays: Six paid holidays
• Company-Provided Equipment: Tools to support your success.

Schedule & Availability

This is a Full-Time position (up to 40 hours per week). Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM (Eastern Time). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements. The position offers a flexible work schedule with 8-hour shifts between 12 PM and 11 PM (Eastern Time). Please note that your schedule will include one weekend day (Saturday or Sunday) each week.

Why Join Us?

At PharmaCentra LLC, we believe in empowering our team to create positive outcomes in healthcare. With our supportive culture, industry-leading benefits, and a mission-driven team, you'll thrive in a role that truly makes a difference.

Legal Notice

PharmaCentra LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws.

Minimum Wage Requirement:
Please note, we are unable to hire candidates in states where the offered wage does not meet the state or local minimum wage requirements.

All employment offers are contingent on passing a background check, which may include criminal history, employment verification, and drug screening. Applicants must also meet the technical and workspace requirements necessary to perform the essential functions of this remote role.

Ready to Apply?

If you're empathetic, patient, and solution-oriented with a passion for service, this is the role for you! Take just 3 minutes to complete our mobile-friendly application and take the next step toward an impactful, fulfilling career.

Join PharmaCentra LLC - where customer care meets healthcare excellence!

Offer of employment is conditioned upon passing a background check.