Guest Services Representative

Lafrance Hospitality; Wareham (MA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Hotel room discounts

Company incentives

Opportunities for cross-training and career growth

Job summary

Lafrance Hospitality seeks a Front Desk Attendant at TownePlace Suites by Marriott in Wareham, MA. Candidates will foster a friendly work environment, ensuring exceptional customer service and guest satisfaction.

The role involves checking guests in and out, documenting requests, and addressing any issues. Candidates should have strong customer service skills and attention to detail. Pay ranges from $16 to $18 per hour with shifts mainly on weekends.

Qualifications

• Experience in customer service is crucial.
• Attention to detail to ensure accurate guest information.
• Reliability to maintain punctuality for scheduled shifts.

Responsibilities

• Maintain a warm, welcoming demeanor while interacting with guests.
• Check guests in and out of the hotel accurately.
• Resolve guest issues to enhance satisfaction.

Skills

Customer Service Experience

Attention to detail

Reliability

Job description

Front Desk Attendant – TownePlace Suites by Marriott, Wareham, MA

Join our team at TownePlace Suites by Marriott and enjoy a friendly work environment, opportunities for cross‑training, career growth, mentorship, and employee benefits such as hotel room discounts and company incentives.

Pay: $16-18 per hour. Shifts are 3:00 pm–11:00 pm, primarily on weekends.

Responsibilities

• Maintain a warm, welcoming, and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensuring proper payment is received and accurate information is recorded.
• Document and fulfill special guest requests.
• Answer the phone in a professional and helpful manner.
• Follow procedures for posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase satisfaction.
• Be knowledgeable of emergency procedures and hotel policies.
• Practice punctuality for scheduled shifts.

Requirements

• Customer Service Experience.
• Hotel Experience is a plus but not required.
• Attention to detail.
• Reliability.